Privacy Policy

What personally identifiable information do we collect?

Esperanto Info website visitors and other customers may provide personal information about themselves and/or their children via the contact form or newsletter sign-up form on this website, or by leaving a comment on a blog post. Alternatively, they may do so via other direct means such as email or phone. These include signing up for our newsletters, obtaining information about our services, getting family support services, or just expressing a query about Esperanto Info.

If you do not want us to have your personal information, please do not submit it to us. This means that you may access our site without disclosing your identity or providing any personal information about yourself.

How is your data used?

It is only used for the stated reason when you provide us with your personal information (such as when you subscribe to our newsletter, ask for assistance, or inquire for a service).

We gather your personal information so that we can offer you with a high-quality product or service. Using this information, we are able to provide services that are most likely to fulfil your needs.

How is your data shared?

Only those third parties that provide data processing or storage services have access to the information. Email marketing service provider Mailchimp and cloud storage service provider Know How Cloud are included in this list. Third-party service providers are carefully chosen and have an agreement in place that compels them to operate with the same level of data security as we do. Under the GDPR, whenever data is transferred outside of the EU, we must ensure that it is protected in the same way as if it were being retained in Europe.

We may provide personal information to law enforcement authorities at their request or if we have a good faith conviction that disclosing this information is essential to protect the safety of a child, to comply with the law, or to carry out another legal procedure.


Your personal information is important to us, and we take the necessary precautions to protect it. Keeping your information safe is a top priority for us. This includes the use of a variety of security measures to safeguard the information we have about you, as well as regular evaluations of the ways in which we collect, store, and utilise that data.

No data transfer via the Internet is totally safe, however. While we try our best to protect your information, we cannot guarantee the security of any information you share with us via the internet.

Retention periods

As long as necessary to offer the service for which it was provided or as long as the user has given permission, it is kept for as long as necessary. We may ask you to reaffirm your permission at any time. Even if you urge us to cease getting in touch, we’ll preserve a record of your contact information just in case.
In accordance with legislative instructions on child protection, information about private family support sessions is kept on file.

Your rights

Please let us know if you no longer want to receive our messages. Unsubscribe from our emails by clicking on the link or sending an email to If you have any questions or concerns about the information we’ve collected from you, please contact Esperanto Info directly at the e-mail address mentioned above.
You may file a complaint with the Information Commissioner’s Office if you believe we have violated the Data Protection Act of 1998 in any manner. We have made all necessary disclosures to the ICO.

What anonymous information is collected on this website?

For every visitor to this website, a unique identifier is gathered. Pages viewed, date and time, and browser type are all included in this. A domain’s type and area may be determined by using IP addresses, which are not permanently kept. This is not a piece of personal information about you, and it cannot be used to locate or contact you. There is no limitation on the use of aggregated and anonymized data for research purposes such as online traffic monitoring.


Additional information and data may be acquired through the use of cookies in addition to what you provide to us. A cookie is a little text file that is used on a website to identify repeat visitors and allow us to watch behaviour and build aggregate data in order to better the site for you. The number of unique and returning visitors to our website may be counted thanks to cookies.

If your browser permits, you may be unable to enjoy some elements of our Site if you reject our cookies.


Other websites can be accessed via links on this page. As a reminder, we are not responsible for the content of any other site that you may access by clicking on one of these links. Because the linked sites’ privacy policies may differ from ours, we recommend you to review their privacy statements as well.

Changes to this statement

It is possible that this privacy statement will be updated at any moment. In the event that we make any important changes, we will tell you via our website or personally. Every time you think about providing us with personal information, please take a moment to review this privacy statement.